This study investigates the workload of probation and parole officers from North Carolina’s Division of Community Corrections. Results are reported for “an analysis of the characteristics of offenders supervised, the distribution of the probation/parole officers’ time by activity type, caseload characteristics, and comparisons to practices in other states. The study findings shall also be used to determine whether the caseload goals established by [North Carolina’s] Structured Sentencing Act [of 1995] are still appropriate, based on the type of offenders supervised and the time required to supervise those offenders” (p. 4). Chapters following an executive summary are: study overview and literature review; focus groups and direct observations; survey of caseload characteristics and daily activities; probation/ parole officer needs; caseload size; offenders with behavioral disorders; and recommendations regarding caseload size, caseload management, resources, personnel, communication, technology and safety, evidence-based practices, community partnerships, and hiring, training, and mentoring. A few of the important findings from this study include: the officers have caseload averages that are higher than ideal caseload size; and officers spend the same amount of time on the same tasks regardless of their caseload type and/or geographic setting.