“APEX Resources Directory Volume 2 provides supportive information to correctional agencies embarking on the APEX (Achieving Performance Excellence) journey. It introduces the National Institute of Corrections (NIC) Information Center, provides detailed information on creating a communications plan for those implementing the APEX Initiative, describes how to use focus groups to effectively gather information and feed-back, and includes a team development guide for those who want to build teams, enhance team performance, and understand what makes teams an effective part of any organization” (p. 1). Chapters following a view of achieving performance excellence are: introduction; NIC resources; APEX Communication Plan; focus groups—a practical guide; and team development guide; and book summary.
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APEX Resources Directory Vol. 2: Communications, Focus Groups, and Development