Caseflow Management Guide

Anyone looking to develop an effective caseflow management plan should read this guide. It explains how to create and improve caseflow management systems. Chapters comprising this publication are: introduction to caseflow management; reasons for managing caseflow; identifying a caseflow management problem; developing a caseflow management plan-components and fundamental elements; case management and information systems-minimum standards, staff responsibilities and types of reports; implementing a caseflow management plan-changing the legal culture, reasons for resistance to caseflow management, how to effectively produce change, long-term and short-term plans, convening a team, and disseminating information; alternative dispute resolution and caseflow; and reporting requirements. Appended is an example of a model caseflow management plan.