NIC Help Desk

Which Type of Help Do You Need?

NIC Learn Center Support

I need help resetting my Learn Center password or creating an account.

NIC STAR Technical Assistance

NIC STAR technical assistance is guidance, support, advice, evaluations, or tailored training provided by NIC to federal, state, local, or tribal correctional agencies, and other organizations within the corrections field. *This is not tech support.

I need help with something else

I have questions about corrections research, NIC and its products or services, or resetting my NIC website password.

NIC STAR Technical Assistance

This is not tech support.

NIC STAR technical assistance is guidance, support, advice, evaluations, or tailored training provided by NIC to federal, state, local, or tribal correctional agencies, and other organizations within the corrections field.

All NIC Technical Assistance questions must be submitted through the agency's TA Portal.

Looking for help with the NIC Learn Center?

NIC is happy to help you with our NIC Learn Center needs, we have a dedicated Learn Center support team who can be reached using the following methods:

NIC's Website Helpdesk

This is NIC's Information Center Helpdesk. We are happy to provide free answers to your corrections-related questions, provide research assistance, and connect you with NIC staff, agency resources, and services.

Topic

In one sentence, what is your request?

Describe your question. (How can we help you?)

Please state what you are looking for help with, provide any background information that might help us understand your request, and include a description of what you are looking for us to provide you.

What sources have you already tried?

Search Engines, other agencies, etc.

How will the information be used?

Make an informed decision, develop a document, share the information with someone else, etc.

Your Contact Information

Please provide this info so we can follow up with you.

First Name

Last Name

Email Address

We prefer work email addresses

Phone Number

We prefer work phone numbers

Are you currently employed by the Federal Bureau of Prisons (BOP)?

Yes

I am a BOP employee

Optional Information

This information will help us understand and answer your request more accruately.

I work in:

Please select your current position level in the corrections field:

Other Position Level

Which of the following most closely describes your current agency / organization / affiliation?

Other Agency/Company

Please select your primary area of responsibility:

Other Area of Responsibility

Please select your primary area of practice:

Other Area of Practice:

Please provide your address when requesting Physical Materials

Note

Almost all of our materials already exist in a digital format and can be downloaded for free at your convenience by going to that item's page and clicking the blue download button. There are only a few older materials that we are still in the process of converting from their paper or DVD formats.

You only need to check the box below and add your address if you are requesting physical materials be mailed to you.

Check this box if you are requesting physical NIC materials.

If you are requesting physical materials be shipped to you as part of this request, please include address information here.

We prefer to ship to a work address.

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

NIC Help Desk

NIC STAR Technical Assistance

Looking for help with the NIC Learn Center?

NIC's Website Helpdesk

Note

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