The National Institute of Corrections offers several self-study e-courses on Working with Difficult People through the NIC Learning Center (for supervisors and managers) and Frontline Learning Center (for correctional line staff.) Course offerings include Dealing with Micromanagers, How to Work with Aggressive People, How to Work with Manipulative People, How to Work with Negative People, How to Work with Procrastinators, How to Work with Self-serving People, and Identifying Difficult People.click on e-courses and then the working with difficult people icon.
Access is available to corrections professionals whose jobs are categorized as executive management, middle management, first line supervision, offender programming, or training/staff development through the NIC Learning Center.