The National Institute of Corrections offers several self-study e-courses on Working with Difficult People through the NIC Learning Center (for supervisors and managers) and Frontline Learning Center (for correctional line staff.) Course offerings include Dealing with Micromanagers, How to Work with Aggressive People, How to Work with Manipulative People, How to Work with Negative People, How to Work with Procrastinators, How to Work with Self-serving People, and Identifying Difficult People.click on e-courses and then the working with difficult people icon.
Access is available to corrections professionals whose jobs are categorized as executive management, middle management, first line supervision, offender programming, or training/staff development through the NIC Learning Center. The Frontline Learning Center is available to correctional officers, detention officers, probation and parole officers, re-entry specialists, correctional health professionals, and other correctional line staff wishing to take NIC e-courses.
Atherton, Gene. Corrections.com. 2011
This article defines some common signs of unprofessional behavior in the corrections environment and how that behavior has a negative effect within the organization.
Miller, Laurence. International Journal of Emergency Mental Health. Vol.12, No.4. 2010
This article presents a model program for managing problem employees that includes a description of the basic types of problem employees and employee problems, as well as practical recommendations for selection and screening, education and training, coaching and counseling, discipline, psychological fitness for duty evaluations, mental health services, termination, and leadership and administrative strategies.
Stevens, Mark. Tulsa County Sheriff's Office. 2009
Do you have an employee that always seems to be difficult to manage? Then this presentation is for you. It discusses: projection; strategies for addressing the issue; document everything; measurable goals and observable actions; and characteristics of the highly effective employee. Accession #
Document ID: 024328