This is an excellent overview of what it takes for you to be a truly successful front-line supervisor. The 10 essential things that you need to do are: realize it begins with you; take the time to get to know your staff; learn what drives your staff; educate and train; build team work; allow different ways for your staff to talk to you; teach your staff how to solve problems; promote self-confidence and leadership skills among your staff; learn the power of being flexible (like a “liquid”); and defend, encourage, and support your staff—have their back. The article ends with 10 reasons why it is important to be a front-line supervisor.
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Mastering Your Role As a Front-Line Effective Supervisor: 10 Keys To Build Towards Success