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The Role of Leaders and Managers in Cultivating a Workplace of Civility [Webinar]

About this Event

This webinar is the second in a two-part series titled Promoting Civility in the Correctional Workplace.

Leaders and managers play an important role in cultivating civility in the workplace. There are certain leadership and management styles that promote civility and create an organizational culture where employees feel valued and respected. If leaders and managers use effective approaches that raise awareness about the existence and consequences of workplace incivility, they will be better positioned to create a civil climate that fosters a healthy organization.

This interactive webinar builds upon the first in the Promoting Civility series, which focused on the causes and effects of workplace incivility on employees. In this webinar, we will explore practical strategies for leaders and managers to immediately address uncivil and disrespectful behavior. Specifically, leadership and management styles and effective strategies for cultivating a civility-based environment will be presented.

The inherent value of civility in a correctional environment will be highlighted throughout this interactive webinar. Research indicates that some roles within the correctional workforce are the most stressful public safety jobs in the United States. For this reason, we address the significance of civility in increasing mental wellness and longevity of staff members. In addition, we emphasize the benefits of a civility-based work environment for the ongoing safety of staff, incarcerated individuals, and the general public.

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Take Aways:

During this interactive webinar, participants will learn:

  • Leadership and management styles that promote civility
  • Practical strategies for cultivating a civil workplace as a leader or manager
  • How to establish norms that serve as guidelines for acceptable civil behavior
  • The value of civility in increasing mental wellness and longevity among correctional employees
  • The institutional benefits of civility for the safety of staff, incarcerated individuals, and the general public

Who Should Attend?

Any employee of a federal, state, county, local, or indigenous correctional jurisdiction.


  • Dr. Rowlanda Cawthon, Dean and Associate Professor, Northwest University and Managing Principle of Rowlanda Cawthon & Associates, LLC

    Dr. Cawthon served in the Washington State Department of Corrections for over 11 years before transitioning to higher education. Her corrections experience includes working as a classification counselor, community corrections officer, communications consultant, and correctional unit supervisor. Dr. Cawthon is a passionate leader who capitalized on her leadership experience in corrections and doctoral studies to understand the effects of organizational behavior on performance.

    As someone who has directly experienced incivility, she understands the potential of transformational leadership as a strategy and the value of collaborating with others to build civil workplaces. Dr. Cawthon earned a Bachelor of Arts in Communications, Master of Arts in Organizational Leadership, and a Doctor of Education in Organizational Leadership. She began her own consulting firm in May 2020 with the hope of empowering leaders and employees in government, non-profits, and for-profit organizations.

Who do I Contact for More Information?

  • Content Contact
    Christopher Smith
    Correctional Program Specialist, Prisons Division, NIC
  • Webinar Technical Contact
    Archie Weatherspoon
    Correctional Program Specialist, Academy Division, NIC

How Do I Participate Effectively In a WebEx Event Center Webinar? How Do I Get Ready?

To attend an NIC WebEx Event Center webinar, you need a hands-free telephone, headset or earbuds, and an internet-enabled computer. For optimum learning, be in a quiet place, free from distractions / interruptions, sight-and sound separated from others, where you can concentrate on what is happening during the webinar. A separate office space with a door to close is an ideal setting. Connect to the webinar audio bridge via a hands-free telephone, using earbuds / headset connected to your phone / cell phone so your hands are free to interact with your keyboard. Test your computer system compatibility prior to the webinar here This is a quick test, and we strongly encourage you do this prior to February 19, 2020. If your browser does not pass the test, contact Webex Technical Support at 1-877-669-1782 and tell them you will be attending an NIC webinar on NIC's Webex site at They can help you troubleshoot connectivity issues. NIC recommends consulting with agency / Local IT, as you may encounter pop-up blocking and/or firewall issues that block the NIC Webex webinar url. NIC WebEx webinar sessions are not compatible with smartphones. NIC recommends you connect to the webinar session on a desktop computer, laptop, or a tablet computer.

Register for the Webinar

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