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The Facilitator's Guide

Strategies for effective facilitation are provided. The following topics are covered: defining facilitation; basic facilitator competencies; two areas of team focus; facilitator's tip sheet -- starting up and showing attention; facilitator's tip sheet -- asking effective questions; stages of group development and range of facilitator behavior; facilitation -- understanding your "hooks"; facilitation interventions; levels of intervention; intervention guidelines; group intervention techniques; giving feedback; receiving feedback; handling disruptive behaviors; brainstorming; nominal group technique; consensus testing (fist-of-five); plus/deltas; and multi-vote.