TPC Case Management Handbook: An Integrated Case Management Approach

“This handbook is designed for teams of correctional and noncorrectional staff at the policy, management, and line staff levels who have been charged with implementing improvements in supervision and case management that support an overall strategy to reduce recidivism and enhance community safety through successful offender reentry” (p.1). Seven chapters are contained in this publication: an overview of the Integrated Case Management (ICM) approach; the critical challenges and strengths of the ICM approach; the nuts and bolts of the ICM approach, how it will look in practice; roles and responsibilities of staff; organizational supports, necessary resources for ICM to succeed at the case level; implementation strategy for agencies committing to ICM; and a final word on organizational and cultural change. Sample documents related to ICM are also included in the appendixes.