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Coaching and Mentoring Staff

Coaching of staff offers agencies a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the agency improve its productivity and competitiveness. In a rapidly changing world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting staff in developing and achieving their goals (from NIC e-Learning course "Business Coaching: Getting Ready to Coach").

NIC e-Learning Courses: Coaching, Mentoring, and Leading Teams

The National Institute of Corrections offers self-paced e-courses that you can access online any time, any place via the NIC Learning Center. More than 20 courses on coaching, mentoring, and leading teams are offered. Topics covered include building trust and commitment, coaching styles, mentoring fundamentals, improving performance, establishing goals, and more.
Access is available to corrections professionals whose jobs are categorized as executive management, middle management, first line supervision, offender programming, or training/staff development through the NIC Learning Center.

Leadership for the 21st Century: A Human Approach

Heaton, Jason; Gene Atherton, 2012

"This article will describe our version of the best characteristics of leadership; the characteristics that are need for success in the 21st century. We believe they are basically human characteristics" (p. 1). Topics discussed include: the willingness to suspend belief systems' being receptive to new and creative ideas; managing and coaching staff challenges; lifestyle'long term success and contributions; listening; successful leaders bring contagious energy and upbeat attitude to the job; successful leaders are sensitive to the emotional impact of their behavior on others; words are reality successful leaders give definition to reality through the spoken word; leader as mediator; and successful leaders establish performance expectations and parameters.

Document ID: 026662

Essential Skills for New Supervisors

National Institute of Corrections, 2011

Mobile Edition Making the transition from line staff to supervisor calls for developing new skills and competencies as well as a major shift in mindset from doing one's own work to supervising the work of others. Contents of this comprehensive resource for the new supervisor include: The National Institute of Corrections training program 'Essential Skills for New Supervisors'. This 36-hour DVD group training program focuses on core competencies for supervisors. These competencies include developing personal and professional goals, demonstrating leadership, solving problems, thinking critically, making decisions, managing conflict, coaching, counseling, providing discipline, and encouraging staff performance. A 3-hour training program, broadcast September 15, 2010, shows how to use the newly developed DVD series curriculum from the National Institute of Corrections, titled 'Self-Directed Essential Skills for New Supervisors'. This is a training program designed to be taken by one person, with modules played on a computer at a pace set by and directed by them - "self-directed". The DVD series helps fill the gap and focuses on core competencies for supervisors, including developing personal and professional goals, demonstrating leadership, problem solving, critical thinking, decision making, managing conflict, coaching, counseling, providing discipline, and encouraging staff performance. 2 data DVDs.

Document ID: 025151

Coaching P&P New Staff

Missouri Department of Corrections Inservice Training Probation & Parole Training, 2014

Participants will be trained to effectively deliver On the Job Training (OJT) modules to new P&P staff via Coaching and the 11 step teaching process. PowerPoint, Lesson Plan, Coaching Final. Follow this link to Request a copy from the Information Center.

Document ID: 029586

Mentor Handbook, Minnesota Department of Corrections, 2009

Information about effective mentoring a protégé, is provided. This guide is comprised of these chapters: an introduction to mentoring; being a mentor; being a protégé, how to have a successful mentoring relationship; and mentoring resources. Follow this link to Request a copy from the Information Center.

Document ID: 023908

The following publications are copyrighted. You can purchase your own copy or borrow from your local library.

Coaching Skills for Nonprofit Managers and Leaders: Developing People to Achieve Your Mission

Wilson, Judith; Michelle Gislason, 2010​

The main purpose for this book is 'to provide [one] with useful ways to master key coaching skills and practices that will improve [ones] ability to better lead, manage, develop, and support others' (p. xxx). While it was written for the nonprofit manager/leader, the advice it imparts can be applied to most any organization. Chapters cover: what coaching can bring to ones role; foundational coaching skills; the coaching framework; the coaching mind-set; knowing when to use a coaching approach; coaching in the nonprofit workplace; and what's next developing a coaching culture in your organization.

Document ID: 024763

Successful Manager's Handbook: Develop Yourself, Coach Others

Gebelein, Susan H., et al, 2010

This book 'is a library of practical suggestions, ideas, tips, and resources. It's the place to turn to when you're put in charge of something you've never done before, when you want new ideas, or when you want to help one of your people develop' (p. xii). Twenty-eight chapters cover managerial proficiencies and are organized into the four areas of results, people, thought, and self-management (personal). Topics range from meeting customer needs, influencing others, analyzing issues, to establishing trust. Earned Release Time, September 2015.