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Communication skills

Designed specifically for correctional trainers from all areas of corrections, this twenty-four-hour seminar instructs participants in the development of a strategic action plan that will link training with agency needs. Communication styles, individual and organizational change theory, and social marketing are topics discussed. The manual contains lesson plans and a participant's guide. The seminar was held in Lewisburg, Pennsylvania, September 14-16, 1993.

Bridging the Gap:  Winning Administration's Support for Training Cover

This webinar is part of a series created for the Family Connections Project, the National Institute of Corrections (NIC) invites you to attend a 1.5-hour training on how to communicate with families and children in correctional facilities. Installment two of the series will provide relevant information and strategies for staff. This webinar will cover three major topics:

• Communication 101: Basic Types and Everyday Challenges
• Workplace Culture and Practices: Interacting with Families and Children in Correctional Facilities
• Applicable Practices for Staff: Interacting with Families and Children in Correctional Facilities

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Communicating with Families and Children in Correctional Facilities: Part #2

This webinar was created for the Family Connections Project. On April 16, 2020, the National Institute of Corrections (NIC) presented a 1.5-hour training webinar on strategies for staff to communicate with families and children in correctional facilities.
This webinar covered four major topics:
•    Communication 101: Basic Types and Everyday Challenges
•    Points of Contact and Communication with Families in Correctional Facilities
•    Best Practices on Communication and Active Listening
•    Tips for Staff on Interacting with Families and Children in Correctional Facilities

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Communicating with Families and Children in Correctional Facilities Webinar

Targeted for criminal justice professionals who train, this curriculum demonstrates communication skills that strengthen positive interaction, evaluates the impact of individual cultural perspectives and personal beliefs on the effectiveness of interacting with others, and identifies positive and negative relationships that are impacted by cultural diversity in the work place. Section topics include creating a common understanding, what it means to be different in your organization, communicating across cultures, and development of cultural competency. The training package consists of a one volume, loose-leaf manual and a videotape that depicts numerous vignettes of interactions between people of different ethnic backgrounds. This thirty-six-hour course was delivered to trainers of the Missouri Department of Corrections Central Training Academy, St. Louis, Missouri, June 1-5, 1992.

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"Social media sites have become useful tools for the public and law enforcement entities, but criminals are also using these sites for wrongful purposes. Social media sites may be used to coordinate a criminal-related flash mob or plan a robbery, or terrorist groups may use social media sites to recruit new members and espouse their criminal intentions. Social media sites are increasingly being used to instigate or conduct criminal activity, and law enforcement personnel should understand the concept and function of these sites, as well as know how social media tools and resources can be used to prevent, mitigate, respond to, and investigate criminal activity. To ensure that information obtained from social media sites for investigative and criminal intelligence-related activity is used lawfully while also ensuring that individuals' and groups' privacy, civil rights, and civil liberties are protected, law enforcement agencies should have a social media policy (or include the use of social media sites in other information-related policies). This social media policy should communicate how information from social media sites can be utilized by law enforcement, as well as the differing levels of engagement--such as apparent/overt, discrete, or covert--with subjects when law enforcement personnel access social media sites, in addition to specifying the authorization requirements, if any, associated with each level of engagement. These levels of engagement may range from law enforcement personnel 'viewing' information that is publicly available on social media sites to the creation of an undercover profile to directly interact with an identified criminal subject online. Articulating the agency's levels of engagement and authorization requirements is critical to agency personnel's understanding of how information from social media sites can be used by law enforcement and is a key aspect of a social media policy" (p. 1-2).

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Designed for counselors or other staff who run offender groups, this 16-hour course addresses group process strategies. The following lesson plan modules are provided:

  • Introduction and course overview;
  • What facilitation is;
  • Goals for personal development;
  • Stages of group development;
  • Stages of individual change;
  • Setting a climate for change;
  • Communication skills;
  • Facilitating participation;
  • Facilitating behavior change;
  • Facilitating changes in perspective;
  • And evaluation and closure.

Package includes Trainer's and Participant's Manual and overheads.

Cover image for Facilitation skills for offender groups

This 32-hour program will help participants develop the preparation, presentation, and platform delivery skills needed to conduct training using established curricula. Focus areas include the needs and characteristics of adult learners, learning styles, the role of the correctional trainer, managing a learner-centered training environment, asking and responding to questions, facilitating lesson plans, teaching to performance objectives, and basic teaching methods.

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“The Affordable Care Act (ACA) sets the stage for a new health-oriented policy framework to address substance use and mental health disorders. By dramatically expanding and funding healthcare coverage to millions of currently uninsured people, the ACA represents a remarkable opportunity for criminal justice and drug policy reform advocates to advance efforts for policies promoting safe and healthy communities, without excessive reliance on the criminal justice solutions that have become so prevalent under the War on Drugs. This paper is intended as a starting framework for criminal justice and drug policy advocates to navigate the ACA, and to take advantage of the conceptual and practical opportunities it offers for shifting the conversation and the landscape” (p. 2). This report is divided into two parts. Part One--Basics Of The Affordable Care Act For Advocates: Insurance; Medicaid Expansion--Healthcare Insurance for Poor and Low-Income; What is Covered? Essential Health Benefits; and Healthcare Access and Coordinated Care Models Under the ACA. Part Two--Putting the ACA to Work for Criminal Justice and Drug Policy Reform: Support Expansion of Medicaid and Other Forms of Healthcare Coverage; Increase Insurance Enrollment of People Currently in the Criminal Justice System; Maintain Active Medicaid Enrollment During Periods of Incarceration; Expand Use of Alternatives to Incarceration; Push for Use of Pre-Booking Diversion Programs (i.e. Front-End Diversion); Promote Changes in the Care Delivery System to Improve Outcomes for People Who Use Drugs; and Advocate for the Decriminalization of Drug Possession and Drug Paraphernalia. Also included is an executive summary.

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This basic communication skills training program, developed by Robert R. Carkhuff, has been used by correctional agencies for more than thirty-five years to train officers and counselors. Sessions contained in this course are: introduction to the IPC (interpersonal communication) model; the basics -- sizing up the situation; positioning; posturing; observing; listening; summary of the basics; the add-ons -- communicating to inmates; responding to inmates -- identifying content; responding to inmates -- identifying feeling; responding to inmates -- identifying meaning; asking questions; summary of the add-ons; the applications -- managing behavior; handling requests; making requests; reinforcing behavior; summary of the applications; and conclusion. The CD contains the instructor guide, participant manual, and the competency test and answer key. The DVD includes narrative introductions to the skill being discussed and dramatized scenes that show the lack or use of the skill being covered.

Interpersonal Communications in the Correctional Setting: IPC Cover

This basic communication skills training program, developed by Robert R. Carkhuff, has been used by correctional agencies for more than thirty-five years to train officers and counselors. Sessions contained in this course are: introduction to the IPC (interpersonal communication) model; the basics -- sizing up the situation; positioning; posturing; observing; listening; summary of the basics; the add-ons -- communicating to inmates; responding to inmates -- identifying content; responding to inmates -- identifying feeling; responding to inmates -- identifying meaning; asking questions; summary of the add-ons; the applications -- managing behavior; handling requests; making requests; reinforcing behavior; summary of the applications; and conclusion. The CD contains the instructor guide, participant manual, and the competency test and answer key. The DVD includes narrative introductions to the skill being discussed and dramatized scenes that show the lack or use of the skill being covered.

Interpersonal Communications in the Correctional Setting: IPC Cover

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