The Consumer Financial Protection Bureau (CFPB) is a U.S. government agency that makes sure banks, lenders, and other financial companies treat consumers (you and your clients) fairly. Two of the tools that – as a cooperative agreement awardee/partner with the National Institute of Corrections – you may find valuable is the CFPB’s “Your Money, Your Goals” toolkit and reentry companion guide. Both of these resources are financial empowerment materials designed for organizations that help people to meet their financial goals by increasing their knowledge, skills, and resources. The reentry companion guide is specifically designed to help financially empower criminal justice-involved individuals and their families.
In addition, the CFPB also helps consumers to resolve issues about financial products or services. Complaints may be submitted online here in about 7 – 10 minutes, or, if you can't submit online, you can submit over the phone (25–30 minutes). More than 180 languages are available. Call: (855) 411-2372, TTY/TDD: (855) 729-2372; 8 a.m. to 8 p.m. ET, Monday through Friday except federal holidays. Each week, the CFPB sends more than 10,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know.