David J. Roberts
"This Tech Guide is designed to introduce the role of performance measurement . . . and to teach core dynamics of performance management, monitoring, and reporting" (p. 4). Nine chapters are contained in this guide: what performance measurement is and why it is important; establish an integrated performance measurement framework; define mission and strategic performance objectives; establish a performance management framework; establish accountability for performance; develop a data collection plan; analyze, review, and report performance data; use performance information to drive improvement; and build performance management into everyday policing. Sample assessment measures and examples of performance management in justice agencies are also included. This publication is a companion guide to "Law Enforcement Tech Guide: How to Plan, Purchase and Manage Technology (Successfully) (NIC accession no. 018694).