Literature regarding emotional intelligence (E.I.) is reviewed. Sections following an executive summary are: introduction; E.I. models -- Salovey and Mayer's Ability Model, Bar-On, Goleman's Model, Levels of Emotional Awareness Scale (LEAS), and the Self-Report Emotional Intelligence Test (SREIT); comparing E.I. models; emotional intelligence and related constructs; E.I. in applied settings; E.I. and the Correctional Service of Canada; controversies, limitations; and directions for future research; and conclusions. Also provided is a glossary of statistical terms.